Index
- General Questions
- Returns & Warranties
- Adult Video (DVDs)
- Adult Video Arcades
- Preview Rooms
General Questions
Are your stores open 24 hours?
Our Hollywood and Tigard stores are open 10am to Midnight.
The hours for other locations vary and can be found on our Oregon locations or Montana location pages.
Do you close for holidays?
Some of our stores close for Thanksgiving and Christmas day, but we’re open during all other holidays. Our Hollywood and Tigard stores do not close for holidays (remaining open for both Thanksgiving and Christmas).
Do you have an online store?
Yes, it can be found at https://store.fantasyforadultsonly.com/
Our FANTASY online store provides you with access to an extensive selection of items that goes far beyond what we carry on our shelves. You can shop from anywhere and have your purchases delivered discreetly right to your door.
Please note that online purchases are subject to the terms and policies in effect at the time of your order. While our team at our brick-and-mortar stores is always happy to assist with general inquiries, they are unable to process issues or returns related to online orders. All online order concerns must be addressed through the support channels on our website. Furthermore, our physical locations cannot accept deliveries or returns. Please refer to our online store’s policies for complete details.
How old do I need to be to visit FANTASY?
For legal and safety reasons, FANTASY is strictly for adults only. Everyone entering our stores must be 18 years of age or older and able to provide valid government-issued identification. Please note that this policy applies to all visitors, including infants and children; while we love families, our environment is designed exclusively for an adult audience.
Do I need an ID?
Yes, everyone is legally required to present a valid, government-issued photo ID when visiting our stores—much like when entering a bar or a dispensary. Additionally, please be prepared to provide your ID for all card transactions. Thank you for helping us maintain a safe and compliant environment for everyone!
Do you take Apple Pay?
Yes, we accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also welcome contactless payments, such as Apple Pay and Google Wallet, for your convenience. Additionally, for those who prefer to use cash, we have ATMs available on-site at our Hollywood and Tigard locations.
Do you carry dancer wear and shoes?
Yes! We pride ourselves on offering the finest selection of dancer wear, shoes, and accessories in both Portland and Missoula. As a thank you to the local talent, performers save 15% every day with our Performer Perks program!
Do you sell marijuana?
No, we are not a dispensary (but we can usually point you to one nearby).
Returns & Warranties
What’s your return policy?
All sales are final. Due to the intimate nature of our products, we are unable to accept returns or exchanges.
Defective videos may be exchanged within three days of purchase with a receipt, provided they fail to play during an in-store demonstration. Video exchanges may be subject to a restocking fee, and please note that we do not offer refunds.
To ensure you have the best experience possible, we are happy to test any toy prior to your purchase with your permission.
My toy has a warranty and stopped working. Will FANTASY replace it?
We encourage you to always refer to the product’s documentation for all troubleshooting and warranty registration options. Please be sure to follow all instructions regarding charging, cleaning, and storage to ensure your items remain in peak condition.
Manufacturer warranties cover the products we carry. Should you encounter an issue with a product under warranty, we recommend contacting the manufacturer directly, as this is typically the most efficient way to resolve the matter. Most manufacturers provide an online form and clear instructions for claims, with many responding within two business days.
If you experience any difficulty reaching a manufacturer, please reach out to us—we are always happy to assist you in finding a solution!
Please note that, due to the intimate nature of the items we sell, we are unable to accept returns. However, we are excellent problem solvers and are often able to help you troubleshoot your toys with helpful tips and advice. If a battery-operated toy you purchased within the last week isn’t performing as expected, please let us know; we would be happy to offer guidance or a discount on a new, comparable item to ensure you have the best experience possible.
Adult Video (DVDs)
Do you have adult video for sale?
Yes, most FANTASY locations offer a selection of adult DVDs for purchase. Please note that availability and specific titles vary by location, so we encourage you to visit us to see what is currently in stock.
Do you still rent adult video at your stores?
While we no longer offer a DVD rental service, we have transitioned our focus to providing an expansive, carefully curated selection of the latest adult wellness products, apparel, and accessories designed to enhance your experience.
Adult Video Arcade & PreView Rooms
Do you have Video Arcade Booths & PreView Rooms at your stores?
In 2020, for the safety and comfort of our customers and staff, we made the difficult decision to close all of our adult-only arcades and preview rooms. While the Southside Missoula location has retained its adult-only theater, this transition allows us to focus our energy on expanding and enhancing our retail offerings to better serve you.